Jiliv's Privacy Policy — Your Data, Our Responsibility

Jiliv believes that every member's personal data belongs to them. We use that information solely to operate the platform and improve our services. Selling your data to third parties or sharing it unnecessarily is strictly against our policy.

This Privacy Policy is written in plain language so every member can clearly understand what we do — and what we don't. At Jiliv, we believe transparency is the foundation of trust, and we are committed to keeping you fully informed.

This policy applies to Jiliv's Terms & Conditions They work together as complementary documents. Reading both will give you a complete understanding of your rights and our responsibilities.

Jiliv collects two types of information — what you provide directly, and what is gathered automatically while you use the platform.

Jiliv collects information in the following ways:

• Registration Form: Information you enter when creating your account.
• KYC Process: Documents uploaded for identity verification.
• Payment transactions: Information received from the payment gateway during deposits or withdrawals.
• Platform Usage: Pages you've visited, time spent on the platform, and the types of bets you've placed.
• Cookies & Tracking Tools: Browser cookies, local storage, and analytics tools.
• Customer Support Contact: Information provided when seeking support via chat, email, or phone.

Jiliv uses the information it collects solely for the following purposes:

• Account Management: Login, identity verification, and security authentication.
• Payment Processing: Processing deposits and withdrawals.
• Customer Support: To resolve your issues quickly and accurately.
• Fraud & Abuse Prevention: Detecting and preventing suspicious activity.
• Platform Improvement: Analyzing usage patterns to develop new features.
• Legal Compliance: Retention of data necessary to comply with applicable law.
• Promotional Communications: Notifying you about bonuses and offers with your consent (you can opt out at any time).

Jiliv never sells your data to advertising companies or uses it for unnecessary commercial purposes.

Jiliv does not share your information unnecessarily. However, limited data may be shared with the following parties as required to operate our services:

• Payment Partners: Institutions such as bKash, Nagad, DBBL, and Eastern Bank — solely for processing transactions.
• KYC Verification Services: Authorized third parties for identity and document verification.
• Technology Infrastructure: Trusted providers responsible for cloud storage and server management.
• Law Enforcement: When required by a court order or legal obligation.

Jiliv uses industry-standard technology and processes to keep your data secure. Security isn't a one-time task — it's something we actively uphold every day.

• SSL/TLS encryption: All communications between you and us are encrypted.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Access Control: Only authorised personnel are permitted to access the information they need.
• Security Audits: Regular third-party security audits are conducted.
• Firewall & DDoS Protection: Active measures to prevent unauthorized access and attacks.
• Incident response plan: A response plan is in place to take swift action in the event of a data breach.

Please note, however — no organization can guarantee 100% security on the internet. Keep your account password strong and make sure two-factor authentication is enabled.

Jiliv's website uses cookies — small text files stored in your browser that help improve your experience.

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Remembers your preferences (language, display settings).
• Analytics Cookies: To understand which parts of the platform are used most.

Cookies can be disabled from your browser settings, though doing so may affect certain platform features.

Every Jiliv member has the following rights regarding their personal information:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request a correction if any of your information is inaccurate.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to restrict processing: You may request that we limit the use of your information in certain cases.
• Right to object: You can opt out of promotional communications at any time.
• Right to data portability: You may request a copy of the information we hold about you.

To exercise these rights, email us at [email protected]. We typically respond within 30 business days.

Jiliv's services are intended for users aged 18 and above. We do not knowingly collect data from minors.

If we have reason to believe that a minor's data has been collected, we will promptly delete it and close the associated account.

Jiliv may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and members will be notified of significant changes via email or an in-platform message.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page from time to time.